Duty Manager, FB Service Supervisor / FB Service Attendant

Mercure Bali Sanur Resort, features 189 guestrooms in 41 Balinese cottages with thatch roof, located just 20 minutes from Ngurah Rai International Airport, and the hotel is tucked into peaceful corner of Sanur. It offers a direct access to a white sand tree lined beach where you can swim in the clear blue sea protected by a natural coral reef barrier. Stone pathways will lead you around the 5-hectare tropical garden with its fragrant trees, towering palms and 100 species of flora. It’s a place where you will experience natural ambience off calm and serenity.


We are currently looking for professional and experience candidates to fulfill following positions:


1. Duty Manager

SPECIFIC REQUIREMENTS :


Level of Education : Bachelor / Diploma

Has profesional experience in the same positions 1 to 2 years.

Good communication fluent in both verbal and written English, additional languages advantageous.

Able to manage work systematically and well organized.

KEY TASK :


Ensures the high standard of services provided for guests.

Attainment of the department’s qualitative and quantitative targets

Manages and motivates the Front Office team in order to provide a high standard of service for customers

Handles guest comments and complaints, ensuring follow-up

Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution.

2. FB Service Supervisor / FB Service Attendant

SPECIFIC REQUIREMENTS :

Level of Education : Diploma

Has profesional experience in the same positions 1 to 2 years.

Good communication fluent in both verbal and written English, additional languages advantageous.

Able to manage work systematically and well organized.

KEY TASK :


Organized the FB point of sale under his/her responsibilities.

Ensures guest satisfaction and high standards of service for customers.

Manages & motivates the team to develop the sales and the quality of the services.

Offers attentive service to guest, adapting to any constrains.

Helps increase guest loyalty through quality of service

Conveys the image of the hotel.


Mercure Bali Sanur Resort
Jl. Mertasari P.O BOX 3476 Denpasar 80228, Bali
Please submit your application, updated CV and recent photograph to : hrm@mercureresortsanur.com

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